We aim to make life easy for you at every step of the fitted furniture journey, from pricing through design to installation. Our process has been tailored to minimise unnecessary visits through the coronavirus pandemic.
Provide as much information as possible including dimensions and images.
We will listen and confirm whether we can fulfil your requirements.
For fairly standard work, Camilla can provide an accurate quote by email in response to your initial enquiry, with reference to past job photos and drawings. If your project is complex and requires more development we will book you in for a call or video-call with Alastair our director and designer, where the design may be agreed by a hand drawn sketch and estimate sent by email.
After agreement on the outline design and price, we will take a 25% downpayment to book your place in our queue, and schedule a survey visit where Alastair will take all necessary measurements, discuss the design in detail, and submit 3D design drawings for your final approval by email. You should be ready to commit to paint colour and handle style choices by the end of this survey visit and no later. For standard work the quoted price is honoured unless there have been subsequent additions or changes to the design. For very bespoke work our aim is always to quote a realistic price as early as possible, but the final price may need to be adjusted after agreeing the finer details.
When all details are agreed we will take a second downpayment of 25%, schedule an installation date, and place orders for materials. With all component parts received we will commence manufacture shortly before the installation. Parts will also be spray painted ahead of installation. The exact date of installation will be confirmed as the time approaches, and you should advise us of any limitations on your availability around that time, including prior work that needs to be completed; hoped-for deadlines; or holidays.
We will confirm the day and arrival time (usually 8am) within the week prior. You must clear the room of furniture as much as possible to provide ample workspace; and remove anything fragile from the room itself, and the route through, including pictures from walls and fragile light fittings. Wherever possible installations are carried out by one man. Just open the door for him and he will be happy to work socially distanced and efficiently. He will lay down dust sheets, and use dust extraction for trims that will be made on a workbench set up within the room. The majority of our alcove projects can be fitted in one day. Very few of our projects take longer than 3 days.
Contact us to discuss your project!