How it Works
We understand that investing in bespoke furniture is a big decision. That’s why we take care with every step from the first design visit to the final installation. We want the whole experience to feel enjoyable and easy, so you feel confident and excited about what’s being created for your home.
3D Design
We offer a comprehensive and detailed design service with Creative Director, Alastair Johnson with a 3D design and detailed quote. More about the visit.
Manufacture
Your furniture is built to a high standard in our Sheffield workshop using sustainable materials, overseen by our Production Manager, Brady.
"From customer service to finishing touches Freebird is amazing. Our new media unit is perfect and looks beautiful...not a single flaw, I can't stop looking at it! The care and skill the team has is remarkable, thank you."
Rachel Allsopp
How Payment Works
We generally consider projects starting from £3,000.
Our Payment Terms
To get started, a 30% deposit is taken when you accept the quote, place your order, and book your installation. When we're ready to order materials, we’ll confirm the date by email and request the next 60%. The remaining 10% is due once your furniture has been installed and you're happy with everything.
Here to Help, from the First Visit to Final Fit
Customer Service
Camilla, our Customer Service Manager, is here to make sure everything runs smoothly and you’re kept in the loop every step of the way.
Peace of Mind
You’re very welcome to visit our workshop and see your furniture in progress, if you'd like to. Just let us know if you’d like to pop in.
Aftercare
We’re here to help even after your furniture is installed. If you have questions or need support, just get in touch, it's part of the Freebird Promise.